Support You Can Depend On
Technology is only valuable when it stays operational. PICS IT provides structured after-sales support for POS systems, CCTV, printing, handheld devices, networking, and business IT infrastructure.
Our goal is simple: Minimize downtime and maximize uptime.
What We Support
Reliable maintenance & support for all critical systems supplied by PICS IT.
Vehicle GPS Management Solution Integration
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Networking, Infrastructure & IT Support (End-to-End)
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Business Computers & Devices (PCs / Laptops / Peripherals)
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Printing Solutions (Thermal + Passbook + Business Printers)
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Handhelds & Data Capture (Inventory / Warehouse)
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POS & Billing Solutions
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CCTV & Security Systems (Wired + Wireless)
Support Details →How Support Works
Log the Request
Call, WhatsApp, email or portal
Initial Triage
Our team assesses the issue
Remote / Site Resolution
Fix remotely or visit site
Closure & Feedback
Issue resolved + preventive advice
24×7×365 Coverage
Support Availability: 24 hours × 7 days × 365 days
Service Coverage: Island-wide customer support across Sri Lanka
Non-Stop Availability
Round-the-clock support for business-critical systems — no matter the hour.
Island-Wide Reach
Fast response and on-site support anywhere in Sri Lanka.
Our team is ready to serve you from Colombo to Jaffna and everywhere in between.
Common Scenarios We Handle
Real-world issues our team resolves daily — fast and reliably.
Quick diagnosis and repair of POS terminals, scanners, printers, cash drawers, and customer displays to keep checkout lines moving.
Fixing camera offline issues, NVR/DVR failures, remote access problems, and optimizing storage to ensure continuous surveillance.
Resolving paper jams, label alignment, driver issues, network printing failures, and ensuring reliable receipt/kitchen printing.
Troubleshooting barcode scanners, mobile computers, and rugged handhelds — battery, software, connectivity, and hardware failures.
Diagnosing Wi-Fi dead zones, slow speeds, switch/router failures, cabling issues, and ensuring stable connectivity across branches.
Advising on hardware lifecycle, recommending upgrades, planning phased replacements, and minimizing business disruption.
Frequently Asked Questions
Quick answers about support from PICS IT.
On-Call Support
Annual Maintenance Contract (AMC)
Get Your AMC Quote
Fill in your details below and our team will prepare a customized Annual Maintenance Contract quote for you.